/Support
Frequently asked.
Got questions? We've got answers.
Is running workouts really free?
Yes, forever. Discover programs from the community, run them unlimited times, track your sets and weights—all free. We only charge coaches who want client management tools and creators who want to publish to the community.
What types of workouts can I run?
Two types: classical and circuit. Classical workouts are traditional strength training—exercises, sets, reps, and rest timers. Circuit workouts are timed rounds with intervals. Both support auto-saving, rest timers on your lock screen, and haptic feedback when rest is done.
What is the Community Creator fee?
A one-time $10 payment that lets you publish unlimited programs to Discovery. It's a quality gate—keeps the community free of spam and low-effort content. Pay once, publish forever. If you later subscribe to a coaching tier, you keep Community Creator status automatically.
What happens to my programs if I cancel my coaching subscription?
Your programs stay live. Existing clients keep access and can continue running workouts. You just can't add new clients, generate new links, or access the coach dashboard until you resubscribe. Your data is never deleted.
Do you take a cut of what coaches charge clients?
No. We charge a flat monthly rate based on client capacity—that's it. No per-client fees, no percentage cuts of your revenue. Your income is yours. We're infrastructure, not a marketplace.
What's the difference between coaching tiers?
Client capacity. All coaching tiers include the same features—dashboard, shareable links, program bundles, client tracking, and publishing. Trainer supports 10 clients, Coach supports 50, Pro supports 150, and Gym is unlimited. Upgrade or downgrade anytime.
Does the app work on both iOS and Android?
Yes. RepRaptor is available on iOS and Android with full feature parity—rest timers on your lock screen, haptic feedback, background timer support, and auto-save. There is also a web version for managing your account and programs from a browser.
What happens if I close the app mid-workout?
Your progress auto-saves as you go. Every set completion and weight change is saved automatically. Come back later and pick up exactly where you left off—same sets completed, same weights entered.
Can I create my own programs?
Yes, everyone can create programs for personal use—completely free. The program builder supports classical workouts (exercises, sets, reps, supersets) and circuit workouts (timed rounds, intervals). Publishing programs publicly to the community requires either the $10 Community Creator unlock or a coaching subscription.
How do I contact support?
Email us at [email protected]. Email lands in a real inbox. Response times vary depending on volume, but most messages get a reply within a few days.